We began the company to provide a customer service-oriented approach. We’re not trying to sell new products to our customers and have no hidden agenda. We’re simply looking to provide the best quality service to our clients that we can for the equipment that they currently have. We can extend the life of their product so that they can get the best return on investment from that product. We repair around 75,000-85,000 devices per year for over 350 different customers and we’re able to ship to over 3,000 locations. It’s kind of a cliche, but we’re big enough to handle the volume, but we’re small enough so that you can still get somebody on the phone.
About TSI
Providing Technical Repair Services Since 1995.
Technology Solutions, Inc. (TSI) was founded in 1995 to provide a customer-oriented business approach to technical repair services. TSI’s sole focus is on the service and support of equipment, such as data collection, barcoding, mobile computers, and point-of-sale devices.
Who we are.
OUR MISSION.
Our mission is to provide quality support of wireless and mobile computing systems for our customers. As a service-driven company, TSI believes in putting our customers first and forming long-term partnerships to ensure that all equipment is running smoothly. Repairs are made in a timely manner without sacrificing quality because at TSI, we believe that our customer’s success is our success.
THE TSI DIFFERENCE.
We have seven main values that we implement in every aspect of the services we provide. Those values are single-source repair, maximizing return on investment, sustainability, quality control, in house component level repair, customized reporting options, and personalized service. Each play a vital role in our day-to-day operations so that we can deliver the best service possible. We’re big enough to handle large volume but small enough that you will always get someone on the phone. We care about our customers and go out of our way to help the customer regardless of the problem.
Single Source Repair
We are uniquely positioned to support a wide range of equipment, giving our customers a single source for support. This results in both time and financial savings.
Maximizing Return on Investment (ROI)
TSI has the ability to prolong equipment life, even after the manufacturer discontinues support, thus maximizing the life of the product.
Sustainability
TSI refurbishes electronic boards, which reduces turn-around time, is environmentally friendly and allows cost-savings to be passed on to the customer.
Quality Control
TSI is ISO 9001 complaint and adheres to strict repair protocols and manufacturing specifications to maximize the efficiency and security of products. All repairs are done in-house.
Personalized Service
All calls are professionally handled by employees, not through an automated attendant.
In House Component Level Repair
TSI replaces individual defective components rather than just swapping boards.
Customized Reporting Options
TSI’s Customized Reporting includes repair trend analysis, tracking and managing assets, and other custom reports that would help businesses in their day to day management.
Our Team.
At TSI, we’re passionate about our work and our clients. The TSI team draws from unique technical experience and industry knowledge. This deep understanding of the technical world is what allows us to cater to all types of different devices ranging across various industries. We foster a team mentality that brings us together as people and as professionals to achieve our goals and overcome challenges.
Awards & Recognitions.
2019
National Women’s Business Enterprise Certification (WBENC)
2019
Woman Owned Small Business (WOSB) Certification
2007
Named SBA’s Success Story and certified by the SBA 8 (a) program
2000
Deloitte & Touche names TSI 10th fastest growing high-tech company in the St. Louis region and presented with the Fast 50 Award
2000
Small Business Monthly’s Top Woman Business Owners
2000
Boeing recognizes TSI for outstanding service delivery
1999
TSI scores top vendor rating (98% supplier rating) in Anheuser-Busch customer survey
1997
St. Louis County Economic Council’s “Outstanding Entrepreneur of the Year”