What types of devices do you repair?

We specialize in repairing a wide range of devices including but not limited to mobile computers, tablets, rugged laptops, and point of sale (POS) devices.

We have a team of experienced technicians who are skilled in diagnosing and repairing devices from various manufacturers and across different brands and models. Our repair services cover a diverse range of devices commonly used in today’s digital landscape. 

How experienced are your technicians in device repairs?

Our technicians are highly experienced and skilled in handling a wide range of devices. They undergo rigorous training and have years of hands-on experience in repairing devices from various manufacturers and industries.

Our technician team is entrusted with the important task of preventive maintenance and repair. They are responsible for testing, diagnostics, quality repairs, and meticulous cleaning of each device. Our website portal is used to track all relevant information, including due dates and repair history for each device to ensure a timely delivery. 

This data serves as a valuable resource, allowing our technicians to identify failure trends and continuously improve the repair process, ultimately extending the lifespan of our customers’ devices.

Do you offer repairs for devices from multiple manufacturers?

Yes, we offer repairs for devices from multiple manufacturers. We have expertise in repairing devices from a wide range of manufacturers, including but not limited to Honeywell, Zebra, Datalogic, Epson, NCR, Toshiba, etc. 

Our skilled technicians are trained in handling devices from various brands, ensuring that we can provide comprehensive repair solutions for a diverse range of devices. Whether it’s a device from a popular brand or a lesser-known manufacturer, we strive to offer reliable and efficient repairs to meet the needs of our customers.

What industries do you serve for device repairs?

At TSI, we take pride in our ability to provide services for a wide variety of industries. Our technicians have experience in repairing devices used in various sectors, including retail, manufacturing, warehouse & distribution, healthcare, public sector, and more. 

From point of sale (POS) devices and printers to ruggedized mobile computing devices, our expertise spans across different industries. We understand that each industry has unique requirements and demands, and we strive to tailor our repair services to meet those specific needs. 

With our comprehensive service programs and capabilities, we are well-equipped to handle device repairs from diverse industries, ensuring efficient and reliable repairs to keep our customers’ operations running smoothly.

What is your typical turnaround time for device repairs?

At TSI, we understand the importance of timely repairs to minimize downtime for our customers. Our typical turnaround time for device repairs depends on the complexity of the repair, availability of replacement parts, and workload at the time of repair request. 

However, we strive to provide prompt and efficient repair services, and our experienced technicians work diligently to ensure timely repairs without compromising on quality. We aim to keep our customers informed about the progress of their repairs and provide transparent communication throughout the repair process. 

How do I request a repair service for my device?

If you’re interested in our services, you can initiate a service request by filling out our online form, which requires you to provide information such as your contact details, device make and model, and a brief description of the issue. 

Alternatively, you can also contact our customer service team via phone or email. Once your request is received, our team will promptly review and assess the repair needs of your device(s). We will then provide you with further instructions on how to proceed, including service program options and shipping instructions if necessary. 

Our goal is to make the repair process as seamless and convenient as possible for our valued customers.

Do you offer on-site repairs or only in-house repairs?

No, we only offer In-House Depot Repair. If on-site is required we may utilize one of our on-site partners.

What is your pricing structure for device repairs? 

Pricing is based on the device, its estimated failure rates etc.  We can reduce the cost of manufacturing maintenance by as much as 50%.

How can I track the progress of my device repair?

Tracking the progress of your device repair is simple. Upon submitting your repair request, you will receive a unique tracking number, which can be used to check the status of your repair through our website portal. Simply log in to your account and enter the tracking number to access real-time updates on the progress of your repair. Our system will provide you with information such as the current repair stage, estimated completion date, and any additional notes from our technicians. 

Additionally, our customer service team is always available to provide updates and answer any questions you may have regarding the progress of your repair. We are committed to keeping our customers informed and ensuring transparency throughout the repair process for your peace of mind.

What if my device is not repairable? Do you offer replacement options?

Unfortunately not all devices are repairable due to various reasons such as extensive damage, outdated technology, or unavailability of replacement parts. 

If your device is deemed unfit for repairs, our customer service team will work closely with you to explore available replacement options. This may include providing recommendations for suitable replacement devices or assisting you in sourcing a replacement device that meets your needs and budget.

We have partnerships with leading manufacturers/suppliers and can also offer budget saving refurbished devices. This allows us to offer a wide range of replacement options for devices from various brands and models. Our team will provide you with transparent and honest advice, taking into consideration your specific requirements and budget constraints.

Do you provide any ongoing maintenance services for devices after repairs?

Yes, we offer various turn time return and repair programs like our 3-Day Depot Repair program.  We also offer advance exchange programs with spares management.

Check out our service programs for more information.

Can you provide customized repair solutions for unique or specialized devices?

Yes, we offer service programs designed to provide comprehensive support and flexibility to meet the unique requirements of our customers

How can I contact your customer support for inquiries or assistance with device repairs?

We understand the importance of prompt and reliable customer support for device repairs. You can contact our customer support team in the following ways:

Phone: You can call (314) 983-2728 during our business hours to speak with one of our knowledgeable representatives who can assist you with any inquiries.

Online form: You can also fill out our contact form on our website to submit your inquiries. Our customer support team will review and respond to your submission promptly.

Our customer support team is dedicated to providing excellent service and ensuring that your device repair needs are met promptly and efficiently. Please feel free to contact us through any of the above channels, and we will be happy to assist you.

Still Have Questions? Don’t hesitate to contact us! Our customer service team is always happy to help.