With a service agreement, you receive priority service, assignment to dedicated technicians and fixed repair expenses. Service types can be combined based on model or location requirements and comprehensive coverage can be added to cover accidental damage.
Service Programs
The Solution to Your Equipment Repair Needs.
Our service programs cover all parts and labor required to keep your equipment operating at peak performance to exact OEM specifications, with strict engineering protocols. All repaired devices receive full preventive maintenance which includes cleaning, adjustments, battery testing, software-loading, and complete technical support. In addition, we can manage images, applications, and firmware so your equipment is up and running right out of the box. With our unmatched service record, commitment to quality, and factory-trained technicians, TSI is the solution to your service needs.
Service Agreements
Customized Reporting
As part of our service agreements, we provide customized reporting options. TSI has the ability to run in-depth reports that provide information on: repair volume by customer location, repair resolutions by customer location, reported problems by model to assist with spotting trends, software revisions, as well as user and help desk interaction summaries.
Non-Service Agreements
We offer repair options which do not require a service agreement. Paying for parts and labor on a per incident basis is often the best choice for customers with a low volume of equipment. Once you place a service call and receive a Return Material Authorization Number (RMA #) simply send the equipment with the RMA # marked on the outside of the box to TSI. We will contact you once the unit has been evaluated with a repair estimate. Once approved the repaired device will be shipped back to your designated location within 5-7 days.