Service Agreements

With a service agreement, you receive priority service, assignment to dedicated technicians and fixed repair expenses. Service types can be combined based on model or location requirements and comprehensive coverage can be added to cover accidental damage.

Advance Exchange
Minimize downtime by having a replacement device shipped to the location the same day for next day delivery. The replacement device is ready right out of the box configured with the customer’s exact specifications by certified repair technicians dedicated to your account.
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Spares Pool Management
TSI maintains and manages a dedicated pool of devices provided by TSI or the customer. These devices are preconfigured to customer settings and applications.
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Depot Repair
These programs provide cost effective repairs of mobile computers, barcode scanners, point of sale (POS), printers and network infrastructure equipment. Select the maintenance plan that supports your business objectives. 2, 3, and 5 day plans are available. Monthly reporting is included to provide repair trend analysis by model, repair resolution and device location.
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Warranty Management
A standard manufacturer warranty typically gives you one year of protection on your new equipment with long turn-around times. Managing multiple devices in and out of warranty can be cumbersome. With TSI’s warranty management, you send the devices to us, thus eliminating for you the guesswork and administration of manufacturers’ warranties.
Service programs include customized reporting.
Customized Reporting

As part of our service agreements, we provide customized reporting options. TSI has the ability to run in-depth reports that provide information on: repair volume by customer location, repair resolutions by customer location, reported problems by model to assist with spotting trends, software revisions, as well as user and help desk interaction summaries.

Non-Service Agreements

We offer repair options which do not require a service agreement. Paying for parts and labor on a per incident basis is often the best choice for customers with a low volume of equipment. Once you place a service call and receive a Return Material Authorization Number (RMA #) simply send the equipment with the RMA # marked on the outside of the box to TSI. We will contact you once the unit has been evaluated with a repair estimate. Once approved the repaired device will be shipped back to your designated location within 5-7 days.

Flat Rate Repair
For the repair of devices not covered by a service agreement, this service provides the convenience of one guaranteed price for the repair, including parts and labor to restore your device to full functionality. Predictable costs are an advantage with this option.
Time and Material
An alternative option for devices not covered by a service agreement. You will receive a no-obligation quote for parts and labor. Repairs begin only after you authorize the quote.