Managing manufacturer warranties can be overwhelming, especially when you’re dealing with multiple devices and varying coverage terms. With TSI’s Warranty Management program, we handle the entire process for you. Instead of juggling the logistics of device repairs and replacements, simply send your devices to us. We take the guesswork out of warranty management by ensuring a smooth process with minimal downtime. From start to finish, we manage all the details, so you can focus on what matters most—running your business.
Warranty Management
Streamline Device Coverage With Warranty Management
How It Works
Device Collection
When your devices approach the end of their warranty or experience issues, simply send them to TSI. Our team will collect all the relevant information, including model details, warranty terms, and any reported issues. This initial step eliminates the burden of managing device intake and tracking warranty statuses on your end.
Warranty Verification
We take over the verification process by directly communicating with manufacturers. We confirm whether the device is still covered under the manufacturer’s warranty and identify any warranty terms or exclusions. This ensures you won’t need to navigate complex manufacturer policies, sort through paperwork or spend hours on the phone with a representative.
Device Repair or Replacement
Once the warranty coverage is confirmed, we coordinate with the manufacturer to handle repairs or arrange for a replacement if needed. Our team manages every step, from shipping to progress tracking, ensuring that your devices are repaired or replaced quickly and efficiently. Throughout the process, we provide updates to keep you informed and minimize any disruption to your operations.
Device Return & Tracking
After the repair or replacement is completed, we carefully inspect the devices to ensure they are fully operational before sending them back to you. We also provide detailed documentation for each device, including warranty status, repair history, and tracking information, so you can easily manage your equipment and ensure everything is functioning as expected.
FAST, RELIABLE, HASSLE-FREE
Submit an inquiry or call to speak with one of our customer service representatives to find a service agreement that’s right for you.
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