The Retail Industry

There are many different segments of the retail industry with common goals and objectives such as the need to track inventory, capture product information and provide high quality and efficient customer service. In order to achieve these goals, retail companies require dependable, high-performing mobile devices and point-of-sale (POS) equipment to accomplish a variety of different functions.

There are typically few technical staff in this working environment, so the retail industry relies heavily on the vendor to provide pre-configured, pre-loaded devices. There is also a need for consumables, such as cables and batteries, to be stocked by the vendor for overnight delivery. TSI recognizes these needs and is able to provide a quality repair solution as well as an efficient Advance Exchange service program to get devices back to their customers as quickly as possible, so as to minimize any business interruptions.

Common retail industry segments we service:

  • Grocery Stores
  • Membership Clubs
  • Convenience Stores
  • Department Stores
  • Sporting Goods Stores
  • Quick Serve Restaurants (QSR)
Case Study We had the unique opportunity to provide repair services to a major discount retailer. This retailer required a single source for an advance exchange contract, in addition to the ability to provide and ship consumables such as cables and batteries to the large number of stores across the country. We provided this client with an advance exchange repair solution and as a result were able to minimize downtime and solve a recurring problem with a printer which positively impacted the delivery of their service.
Applicable Products

The retail segments listed above are reliant on a variety of different devices. These devices include point of sale (POS) equipment, mobile computers and tablets, portable barcode printers, price checker kiosks, flatbed scanner scales and back office computers and printers.

Mobile Computers
Barcode Scanners
Point of Sale (POS) Equipment
Printers
Network & Infrastructure