Mythbusters: Common Misconceptions About Device Repairs
Today, we are going to discuss common misconceptions about device repairs. Every broken device can feel like a major disruption when your business relies on technology. But when it comes to getting those devices repaired, there’s a lot of misinformation out there—much of it pushed by manufacturers who want you to buy new equipment.
At TSI, we’ve been in the repair game for over 30 years and are here to set the record straight. Let’s bust some of the most common myths about device repairs—and help you make smarter decisions that save time, money, and stress.
Myth #1: Only the OEM can repair my devices
While original equipment manufacturers (OEMs) may have designed your devices, they’re not the only ones who can fix them. At TSI, we’ve spent decades repairing a wide range of business-critical equipment, often outperforming OEMs when it comes to quality and speed.
In fact, when a new product is released with a known design flaw, OEMs are often slow to acknowledge it. We prioritize your uptime—so we not only fix issues, we proactively improve flawed designs to help your devices run better for longer.
Myth #2: If my device is under warranty, I must send it to the OEM for repairs
Not necessarily. Most manufacturer warranties only cover material defects, not accidents or standard wear and tear. So if your device is dropped, overheats, or suffers from a cracked screen, chances are the OEM won’t foot the bill. In many cases, sending it to the OEM for repairs could cost you over $1,000.
At TSI, we offer transparent pricing and faster repair times, so you don’t have to wait weeks or blow your budget to get back up and running.
Myth #3: If my device is labeled “End-of-Life” or “End-of-Support,” I have to buy a new one
OEMs use labels like “End-of-Life” to encourage you to upgrade, even if your equipment is still functioning. At TSI, we help extend the life of your technology far beyond the OEM’s support timeline. We believe your devices should be replaced when it makes strategic sense for your business, not just when the OEM tells you to. By keeping older equipment running safely and efficiently, we help our customers avoid unnecessary expenses and reduce electronic waste.
Myth #4: Only OEM-certified technicians can repair my device
Certifications can be helpful—but they’re not the only indicator of skill. Our in-house technicians are trained across multiple OEMs and device types, giving us the versatility to repair a wide variety of equipment. We invest in ongoing training to stay ahead of the latest product innovations and provide expert support to businesses across industries. You get the same (or better) level of expertise without the wait time or price tag that often comes with the OEM.
Myth #5: The OEM is the biggest player, so they must be the cheapest and best
Size doesn’t equal value. While OEMs are often large, global operations, their scale can actually slow them down—and drive prices up. At TSI, our agile business model allows us to pivot quickly, provide faster turnaround times, and pass real savings along to our customers. You don’t need to sacrifice quality for cost. With the right repair partner, you get both.
Don’t Fall for the Myths—Choose a Repair Partner That Puts You First
Your devices are critical to your operations, and keeping them up and running shouldn’t be confusing, costly, or time-consuming. At TSI, we’re committed to making device repairs simple, efficient, and affordable. With decades of experience and a customer-first approach, we help businesses like yours extend the life of their technology and take control of their IT investments.